Satisfaction survey - Dental Centrum NIVY

1. Which dentist treated you? *MDDr. Michaela ZáňováMDDr. Viktor BódiMDDr. Michal PolivkaMDDr. Tomáš Novák

2. Were you treated at the exact time of your appointment? *Yes, the dentist treated me at the scheduled time or even earlierNo, the dentist was up to 10 minutes late but apologized and explained the reason for the delayNo, the dentist was more than 10 minutes late or did not apologize for the delay

3. How would you rate the dentist’s expertise and professionalism? *Excellent – very professional treatment, everything was clearly explainedAverage – the treatment was fine, but I expected more informationVery poor – I was not satisfied and do not consider returning

4. How would you rate the dentist’s approach to you as a patient? * Excellent – friendly, empathetic, willing to answer questions and ease any concerns Average – matter-of-fact, but without much interest in my feelings or addressing my anxietyVery poor – lacked empathy, communication was impersonal, my concerns were not addressed

5. How would you rate the explanation of the next steps and the treatment cost plan? *Excellent – everything was clear, I understand the procedure and the costs, and I know what to expectAverage – some items or steps were not entirely clearVery poor – I did not understand the plan or the costs and do not know what lies ahead

6. Based on your diagnosis and the need for further treatment, were you offered a follow-up appointment? *Yes, directly at the dentist’s officeYes, but only at the reception deskNo, I was not offered one

7. How would you rate your overall experience at the reception – from the initial welcome and first impression (smile, friendliness, offer of a drink, assistance with the intake form) to the process after your examination (treatment plan, payment, administration)? *Excellent – I felt welcome and comfortable; everything was handled professionally, quickly, and without complicationsAverage – the process was fine, but I expected more personal approach or efficiencyVery poor – I did not feel welcome; the process was slow, chaotic, or unprofessional

8. Space for your comments or message to us:

Anonymous feedback on your initial examination

Patient satisfaction

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DENTAL STUDIO, spol. s.r.o.

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